[DL] Deadline Extension: Workshop on IT Tools for Knowledge Management Systems
ulrich.reimer at acm.org
Thu Sep 2 12:27:09 CEST 2004
Please excuse multiple postings
+++++ New submission deadline: September 13, 2004 +++++++
Call for Papers
IT Tools for Knowledge Management Systems:
Applicability, Usability, and Benefits
Workshop at WM2005
3rd Conference Professional Knowledge Management
Experiences and Visions, April 10-13, 2005
Successful knowledge management projects incorporate aspects from the
dimensions: processes, contents, corporate culture, information
IT has the role to facilitate the storage, retrieval and presentation of
is therefore often called an enabler. An inadequate use of IT can lead
to the failure of
a knowledge management project, cause considerable delays and detract
motivation of the people involved.
It is therefore important to get a better understanding of
* how best to support knowledge management through IT tools, and
* how to ensure the implementation of efficient knowledge management
To this end, the following issues are of special importance:
* Embedding into the application environment:
The functions offered by a knowledge management system must be carefully
tailored to the specific requirements of the context of the application
needs of users.
Poorly designed user interfaces cause a loss of efficiency as well as severe
quality and acceptance problems due to the high cognitive strain of the
Since people tend to use knowledge management systems on a voluntary basis
and not because they are mandatory for the work to be done, they will refuse
to use them if the ergonomic design does not comply with state-of-the-art
* Process integration:
The tasks to be accomplished with the help of a knowledge management
system are often part of other processes and should thus be integrated
processes with respect to information and process flow.
* Information integration:
The integration of information from heterogeneous sources is important
in order to
avoid multiple entering of information, resulting in redundant and possibly
inconsistent information. It is to be ensured that information is
consistent across all
systems and that information can be linked across system boundaries.
* System integration:
By integrating a knowledge management system with other systems we avoid the
scattering of functions across several systems and relieve the user from
change between systems when performing a task. This also ensures a
Topics of interest
The following list is not comprehensive but should serve as orientation
* What are current knowledge management tools capable of? How useful are
what are their limitations?
* Which business requirements are at present not or badly catered for by
* How can knowledge management tools be embedded into the work context and
their usability increased?
* How can tools be made highly configurable to the specific application
* What methods can be recommended for defining and describing reference
architectures and reference processes?
* How can ontologies be used to describe the functions of a knowledge
tool and thus enhance configurability?
* What are the current trends as far as knowledge management systems are
and how will these affect IT support, e.g. will IT tools have to
integrate new functions?
* Experience reports about using advanced technologies within a knowledge
management application, like ontologies, text mining, natural language
* All those responsible for conceiving, developing and/or implementing
* KM project leaders
* IT managers
* Knowledge management experts
* Usability experts
* Product vendors
Please submit a paper of up to 10 pages in pdf format no later than
September 3, 2004
to the following address: ulrich.reimer at top-logic.com
All submitted papers will be reviewed and selected according to their
significance to the
workshop, their originality and their clarity. Purely technical papers
that just describe
the functions of a particular product will be rejected.
Papers should be written in English.
It is intended to publish all accepted workshop contributions in a joint
volume of the
conference proceedings within the series "Lecture Notes in Computer
Springer. In addition to the print publication, extended versions can be
the accompanying online proceedings.
All workshop participants have to register for the WM2005 conference. At
author of an accepted paper must register for the WM2005 conference
deadline for camera-ready-copies of the papers, which is November 22, 2004.
Otherwise the paper will not be published.
New submission deadline for workshop contributions:
September 13, 2004
Notification of acceptance or rejection of the papers:
October 11, 2004
Camera-ready copy of papers are due by:
November 22, 2004
Workshop at WM2005 in Kaiserslautern, Germany:
April 11-13, 2005
For more information see
Workshop coordination and program committee
Ulrich Reimer (Main contact)
Business Operation Systems
ulrich.reimer at top-logic.com
Forschungszentrum Informatik (FZI) Karlsruhe
abecker at fzi.de
edith.maier at donau-uni.ac.at
Siemens Business Services
Dirk.Ramhorst at siemens.com
ralph.traphoener at empolis.com
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